1. Introduction

Welcome to East Trading and Marketing Private Limited. These Terms and Conditions govern all transactions and interactions with our products, services, and website. By purchasing from or partnering with us, you agree to comply with these terms.

2. Company Overview

East Trading and Marketing Private Limited launched on January 1, 2024, in Hooghly, West Bengal. We are a specialized export-import corporation dealing in premium agricultural and organic products. Our export catalog includes:

• ✓ PR11/14 Raw & Steam Non-Basmati Rice
• ✓ Bardhaman Raw & Steam Rice
• ✓ 1121 Basmati Rice (Raw & Steam)
• ✓ Organic Ginger
• ✓ Fresh Assam and Darjeeling Tea & Green Tea

All our products meet global export standards and are sourced responsibly.

3. Product Standards

• All items are 100% natural and organic, free from synthetic chemicals and GMOs.
• We conduct regular R&D to ensure consistent quality and sustainable farming practices.
• Many products are directly procured from local farmers to support ethical and community-driven agriculture.

4. Pricing and Offers

• Prices may vary based on market fluctuations, seasonality, and international trade norms.
• Promotional offers or discounts are subject to terms stated at the time of purchase.
• Applicable taxes, duties, or shipping charges (unless waived) are borne by the buyer.

5. Orders and Shipping

• Orders are accepted based on availability and compliance with trade laws.
• Delivery times depend on destination and shipping conditions.
• We ensure secure, export-grade packaging for all goods.

6. Returns and Refunds

• Due to the nature of our products, returns are not accepted post-dispatch.
• Refunds or replacements will be considered for products damaged in transit, subject to valid photographic evidence within 48 hours of delivery.
• Final decision lies with East Trading and Marketing Private Limited after review.

7. Intellectual Property

All logos, images, packaging, marketing content, and product-related materials are the intellectual property of East Trading and Marketing Private Limited. Any unauthorized use is strictly prohibited.

8. Limitation of Liability

• We are not liable for any indirect or consequential damages arising from product use.
• The company shall not be held responsible for delays or issues due to force majeure events such as natural disasters, transportation strikes, or government restrictions.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by Indian law. Any disputes shall fall under the exclusive jurisdiction of courts located in Hooghly, West Bengal.

10. Updates and Modifications

East Trading and Marketing Private Limited reserves the right to update or amend these terms at any time. Please check this page periodically for changes.