1. Introduction

East Trading and Marketing Private Limited (“we”, “our”, or “us”) is committed to protecting the privacy of individuals and organizations who interact with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our business, website, or services.

2. Information We Collect

We may collect the following types of information:

• Personal Information:

  Name, email address, phone number, shipping/billing address, company name, country of origin, etc.

• Business Information:

  Company details, product interest, export/import requirements.

• Transaction Data:

  Purchase history, payment details (not including card numbers), and delivery records.

• Technical Data (for website users):

  IP address, browser type, device type, pages visited, and Browse behavior.

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Processing orders and delivering products
• Communicating regarding orders, offers, or inquiries
• Maintaining customer support and service
• Sending updates, newsletters, or promotional content (only if opted-in)
• Complying with legal, regulatory, or contractual obligations
• Improving our website and services

4. Information Sharing and Disclosure

We do not sell or rent your personal data to any third parties. We may share your information with:

• Logistics and courier partners for delivery purposes
• Payment gateways for transaction processing
• Government or regulatory bodies as required by law
• Internal team or third-party vendors strictly for order fulfillment, marketing (if permitted), or technical support

Note: All data-sharing partners are bound by confidentiality and data protection agreements.

5. Data Protection and Security

We implement industry-standard security measures to safeguard your data against unauthorized access, disclosure, or misuse.

• Secure servers and encrypted data storage
• Limited access to personal data to authorized personnel only
• Regular monitoring for system vulnerabilities

Despite our efforts, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or updates to your data
• Withdraw consent or unsubscribe from communications
• Request deletion of your data (subject to business or legal obligations)

To exercise any of these rights, please email us at ccare@etampl.in.

7. Cookies (If website is active)

Our website may use cookies to improve user experience. Cookies help analyze traffic, remember user preferences, and enhance website performance. You can control cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and updated with a new effective date.